Workflow automation is the key to a successful, productive and connected workplace today. Automation could impact the entire world of business, helping organizations to totally revolutionize and expedite their workflow…
There reaches a point during every business development period where your team size and projects may outgrow your workflow system. What once worked with 10 people on staff probably won’t…
The New Year is upon us, which means it’s time to sit down, evaluate old practices, analyze the good and the bad of 2017, and make a commitment to shape…
Not long ago, I attended a Second Wind seminar in Chicago, IL. The seminar was geared toward account service people and the question was posed, “Do you think the role…
"The Client Contact Report is one of the single most important pieces of communication you'll produce as an Account Executive." — Laurie Mikes, Second Wind I couldn’t agree more. The Client Contact…
Steve Martin summed it up quite well, in my opinion — “Be so good they can’t ignore you.” I think this applies to the role of the Traffic Manager. Think about it…
Lisa Schardein, guest blogger Our Traffic Manager is a VIP in our business culture. She keeps all the projects moving toward the finish line and coordinates everyone’s workload. That’s a…
“Susan is leaving the agency. Her last day is Friday.” As a Traffic Manager, these words send shivers down my spine. [Even worse is a phrase like, “We regret to…
Where did 2014 go? If you’re like me, you made a list of resolutions, at the end of last year, that you fully intended to stick with throughout 2015. It’s…
Change is hard. I’ll be the first to admit it. For weeks, months, even years, you grow accustomed to a certain way of doing things, whether at home or work,…