Job Description 11: Fulfillment Specialist

The primary responsibility of the agency Fulfillment Specialist (FS) is to ensure the timely and accurate delivery of client and agency promotional items.

Internally, s/he collaborates with the Creative Director (CD), Production Manager (PM)/ (PB) and Office Manager (OM), as well as the traffic department.

The FS reports directly to the PM/PB.


• Attends daily (or weekly) production meeting (as requested)

• Checks initial input for accuracy and requests additional information (if needed)

• Alerts PM/PB and Traffic Manager (TM) if deadlines cannot be met

• Helps to obtain best possible delivery dates for promotional items

• Assists OM, TM in obtaining supplies (e.g. ink, packaging materials, postage)

• Interacts closely with PM/PB regarding specially packaged orders and allocated inventory

• Is proactive and self-directed in all order fulfillment functions

• Alerts PM/PB of any problems related to promotional item quality

• Demonstrates sound judgment in resolving fulfillment issues (e.g. returns)

• Adheres to company dress code policy

• Submits a daily Time Sheet detailing work execution

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